FAQs

About HA Closet

What products does HA Closet offer?

HA Closet offers a wide range of fashionable clothes for both women and men. Our collection includes trendy and stylish clothing items that are perfect for any occasion.

Safety & Payment

Is HA Closet a safe website to shop from?

Yes, HA Closet is committed to providing a safe and secure shopping experience for our customers. We use industry-standard security measures to protect your personal information and ensure that all transactions are encrypted and secure.

What payment methods are available?

HA Closet accepts various payment methods to make your shopping experience convenient. You can pay for your order using major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added flexibility.

When will I be charged for my order?

You will be charged for your order at the time of purchase. The payment will be processed immediately to ensure that your order can be fulfilled and shipped in a timely manner.

Delivery Information

Do you ship internationally?

Yes, we ship worldwide.

How much does shipping cost?

The shipping fee is $9, but we offer free shipping for orders over $79.99.

How long does it take to process an order?

Order processing generally takes 1-3 business days. During this time, we verify, pack, and forward your order to our logistics team for shipping.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link.

What is the estimated delivery time for my order?

You will receive your order within 7 - 14 Days depending on your location.

Order Issues

I have entered an incorrect address!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Please notify us immediately via email. If the address is incorrect, we can correct it within 24 hours.

Can I cancel my order?

Once an order is placed, we will not be able to cancel it. If you do not email us within 24 hours of placing an order, there is a high chance that we will not be able to cancel it.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of receiving the order, provided the items are unused, undamaged, and in their original packaging.

Can I return lingerie, underwear, swimwear, beauty products, or jewelry?

Unfortunately, due to health and hygiene reasons, these items cannot be returned.

How do I request a return?

To request a return, please email us at info@hacloset.com with your full name, order number, and details of the items you want to return. Attach a photo of the items and explain the reason for the return.

Do I need to pay for the return shipping?

Yes, you will be responsible for covering the shipping costs for returning the item.

How long does it take to process a refund?

Once we receive and inspect the returned item, please allow up to 10 business days for your refund to be processed and credited back to your original payment method.

What if I receive a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will assist you in resolving the issue and ensuring that you receive a replacement or refund.

Referral Program

How does the referral program work?

Our referral program allows you to earn rewards by referring friends and family to HA Closet. When someone makes their first purchase using your unique referral link, both you and your friend receive a special discount or other exclusive rewards. Visit our Referral Program page for more information.

Further questions? Get in touch